“Indigenous LIFT Collective is a collective that acts as a home to wide-ranging initiatives who ALL LIFT the voices, stories, businesses, communities and nations of Indigenous peoples.” LIFT Collective
Create a concept website using the LIFT Collective member database of indigenous-women-owned businesses for people to shop at. In essence this would be an online listing of businesses whose websites potential customers would be directed to. This online listing would be in keeping with the LIFT Collective mission to elevate and promote indigenous peoples and their ethic of a sustainable, thriving better world.
Leading and functioning officially as UX Researcher I played major parts in all aspects of the proposal for LIFT’s Business Directory. Below are further details on the specifics.
Team Lead – Led team of UX and Graphic Designers to create requirements via Miro. Planned project scope and delegated key tasks to team members.
User Experience Designer & Researcher – Gathered secondary research materials and data analysis and planning. Major contributions to lo and hi fidelity prototypes and interactive prototype.
User Experience Visualization and Writer – Sketched and wrote storyboard scenarios and slide deck copy.
Slide Presentation & Video Walkthrus – Built client research and final presentations using canva online collaborative tool and video walkthrus.
A workplan was drawn up to get a sense of the different phases of the project and specific resources and stakeholder and client engagement required. In particular we needed to make sure we were addressing client needs and expectations and timelines for research, design, prototyping and final client presentation.
Phase 2) Secondary Research of the Workplan covered LIFT Circle Brand Guidelines that included logo, font variations brand colours and mission. The team looked at the client’s current social media and web presence as well as educational materials on Economic Reconciliations. Similar businesses entities and competitors for instance in the BIPOC space were looked at for their directory type of implementations.
Current Public Focus: Me Too, Black Lives Matter, Reconciliations and BIPOC (Black Indigenous People of Colour), Recognizing the continued impact of Canada's Residential Schools
Indigenous Workforce: A $27.7 billion annual boost is a possibility for Canada's economy if equal economic opportunities are given to the country's Indigenous population, says a recent report. (The National Aboriginal Economic Development Board)
Value of Mentors: ... most successful tech founders had been mentored before they succeed. For instance, Mark Zuckerberg (facebook) was mentored by Steve Jobs. Steve Jobs was mentored by Mike Markkula (an early investor and executive at Apple). And Eric Schmidt mentored Larry Page and Sergey Brin of Google.
The indigenous focus has brought about indigenous ventures more business to business oriented rather than business to customer.
It's a space that LIFT Circle Business Directory could occupy. Current indigenous directories are not so comprehensive and in particular not at the level of say Etsy's online marketplace of businesses.
Black Canadian Designers website demonstrates a good usable site for customers looking for black Canadian designers. At least in part a source to emulate and in particular their partnership with the DHL delivery service.
Continuing after Research in phase 3) Idea Development of the Workplan my team worked on developing our prototype screens and storyboards to understand specific scenarios. There was client feedback we used to get a better grasp of the kind of information they already had and were going to need for the directory.
The Prototype screens were designed with what is seen as common functionality for website directories with account and member functionality.
Prospective Member wanting to get on the directory listing.
Customer looking through directory for business want to shop at
Lift Admin Vetting/Approving a prospective registrant.
Lift Admin adding/updating a category. Number of categories probably have an upper limit. Anything in this list can be used as a filter.
Lift Admin updating a member profile
Lift Member updating their profile
To get a sense of specific website functionality and navigation three scenarios were decided on to storyboard:
1) Potential Shopper:
Jason, is looking for a cycling helmet and other cycle gear for the summer. Since he's recently been reading quite a few online articles concerning indigenous reconciliations his google search for his gear brings up the 'Lift Circle Collective Business Directory' as one of the results.
2) Member Registering:
Audrey, has a local bakery, sandwich and catering business that's doing well, that she's thinking of expanding, but would like to get a higher profile. She's always thought that as an indigenous woman working together with other like minded indigenous women entrepreneurs would be a great support and possibly provide a platform for focusing on their successes and what they have to contribute to society as a whole.
3) Admin:
Sierra, is glad that the 'Lift Circle Collective Business Directory' is getting new members for its listings and is getting used to her new admin duties maintaining the site.
Getting positive feedback from the client on the lo fi screens and scenarios, we went on to design and build our interactive prototypes for laptop and mobile functionality covering screens and navigation for:
Homepage: Specific laptop and mobile homepage screen size prototypes for potential customers to navigate to LIFT Circle member business websites
Member Registration: Potential indigenous women business owners who'd like to be listed on the LIFT Circle Business Directory.
LIFT Admin: For the LIFT Circle Directory administrator to approve/vet registrants, maintain business categories, carousel, member and featured member lists. As well, with more involved tasks on the Laptop in member profile maintenance to update thumbnail or carousel image for instance.
LIFT Circle colour palette from their Brand Guidelines were used for accents.
A neutral aesthetic was decided upon which we felt would be better at showcasing the LIFT directory of businesses and communicating the LIFT mission to amplify, celebrate and connect Indigenous people for a sustainable, thriving and better world.
Furthermore, having a dominant neutral tone was thought less likely to be off-putting since for instance using the accent colours as dominant colours could for instance be seen as either too feminine for certain website visitors or masculine if using a strong navy blue or black.
We decided to use the Maple Seed pod in the background type of relief as a nod to the LIFT logo for continued branding.
Looking in more detail:
We have the Main Navigation at the top and footer at the bottom both standard practices.
In the header banner a carousel to showcase businesses in the directory to get potential customers interested in registered business members of the site. Images would be vetted by the LIFT admin for resolution and required dimensions.
Under the lift logo "Indigenous LIFT Collective is a comprehensive index promoting our vibrant community of indigenous women owned businesses." Tells you what the site is about.
Under that we have a quote from Buffy Sainte Marie “Native issues are almost never just Native issues. Native issues are human issues.” An interesting quote which is a meant to be a sort of feel good moment for the potential user for being on the site.
Further down on the homepage:
Our team designed for Category and Proximity filtering.
Presumably a potential customer would want to narrow list of businesses they are interested in shopping at and in particular how far the physical location of the business would be important to them.
On hovering over a given business thumbnail:
A Business Preview pop-up screen would appear to give specific location, hours of operation, contact info and bus website link.
Our team recorded video walkthrus to help demonstrate for the client the scenarios - shown earlier and below - put into action on the laptop and mobile website interactive prototypes.
Just below is the walkthrough on the laptop prototype. Click the image to have it start or go to the standalone video here.
Just below is the walkthrough on the mobile prototype. Click the image to have it start or go to the standalone video here.
The laptop interactive prototype was built in Figma with functionality demonstrating the three scenarios.
Specific Scenarios defined earlier are shown here for convenience.
NOTE: Click here to go to the Standalone LIFT Laptop Prototype.
Potential Shopper
Member Registering
Admin
The mobile interactive prototype was built in Figma with functionality demonstrating the three scenarios.
Specific Scenarios defined earlier are shown here for convenience.
NOTE: Click here to go to the Standalone LIFT Mobile Prototype.
Potential Shopper
Member Registering
Admin
LIFT Collective is new to the scene regarding any sort of business directory and current online presence is limited to social media platforms such as Instagram.
LIFT will need to consider what current website knowledge and skillset they have and have access to and majorly if they will want to go with a more in-house solution or contract out this service. Furthermore, on-going maintenance might come in the form of small tweaks they do themselves and more comprehensive changes might go back to a specific vendor. This will likely depend on how their initial website is realized.
Below, are some expanded considerations for deciding on their website directory implementation.